Shipping policy
Shipping Methods:
Shipping is available to the following regions:
- Germany: Standard Shipping (2-4 business days).
- European Union: Standard International Shipping (2-8 business days).
- Asia (Hong Kong SAR, Japan, Malaysia, South Korea): International shipping with parcel tracking.
- Australia: International shipping with parcel tracking.
- Israel: International shipping with parcel tracking.
- Canada: International shipping with parcel tracking.
- Norway: International shipping with parcel tracking.
- Switzerland: International shipping with parcel tracking.
- Singapore: International shipping with parcel tracking.
- United Kingdom: Standard International Shipping (2-8 business days).
-
New Zealand International shipping with parcel tracking.
- Taiwan International shipping with parcel tracking.
If your country is not listed, please reach out via email at julius@juliusworks.de for shipping inquiries.
Shipping Costs:
- Germany: €5.49 for Standard Shipping.
- European Union: €14.49 for Standard International Shipping.
- Asia (Hong Kong SAR, Japan, Malaysia, South Korea): €22.49 for International shipping with parcel tracking.
-
Australia: €22.49 for International shipping with parcel tracking.
- New Zealand: €18.49 for International shipping with parcel tracking.
- Israel: €22.49 for International shipping with parcel tracking.
- Canada: €22.49 for International shipping with parcel tracking.
- Norway: €22.49 for International shipping with parcel tracking.
- Switzerland: €17.99 for International shipping with parcel tracking.
- Singapore: €22.49 for International shipping with parcel tracking.
- United Kingdom: €17.99 for Standard International Shipping.
- Taiwan: €22.49 for International shipping with parcel tracking.
Processing Times:
Orders are processed within 3-7 business days. During high order volumes or busy seasons, processing times may be extended.
Delivery Timeframes:
- Germany: 2-4 business days.
- European Union: 2-8 business days.
- Other regions: Delivery times vary by location, typically ranging from 5-20 business days. Delays may occur due to customs clearance or other factors.
Order Tracking:
A tracking number will be provided once the order has been dispatched. Use the tracking information to monitor the parcel's status on the carrier’s website.
Damaged or Lost Orders:
For lost or damaged parcels, contact julius@juliusworks.de within 7 days of the expected delivery date.
Customs and Import Taxes:
Customs duties and import taxes may apply depending on the destination country. These fees are not included in the purchase price and must be paid by the customer upon receiving the parcel.